Return Policy

If needed, how do I Return or Exchange Items?

If you are not completely satisfied with your Alpacas of Montana, Inc. purchase, we will gladly accept the return or exchange of unworn, unwashed or defective items, within 30 days of receipt of purchase. Please send original sales receipt with return shipment. Return/Exchange packages must be shipped pre-paid. Holiday and Seasonal theme merchandise will be allowed for returns 30 days after the calendar Holiday date (i.e. Christmas merchandise can be returned for entire refund up to 30 days after December 25th).

To return or exchange an item, please repack the gift in its original packaging, if possible, with the original receipt and message requesting a refund, exchange or how you would like us to proceed. 

Ship item(s) to:

Alpacas of Montana 

Attn: Returns Dept.

8255 Cottonwood Road

Bozeman, MT 59718

 For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Alpacas of Montana, Inc. is not responsible for items damaged or lost in transit. If you are returning an item because it was received damaged, defective or not the correct item purchased, Alpacas of Montana, Inc. will reimburse the return shipping charges.​