Shipping Policy
Shipping Policy
At Alpacas of Montana, we are committed to ensuring that your order is delivered quickly, efficiently, and with care. Below, you’ll find everything you need to know about our shipping policies, including order processing, shipping times, and handling special situations.
Order Processing
- Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays.
- Expedited Orders: Expedited shipping orders placed before 12 PM (MST) are prioritized for same-day processing.
Shipping Methods & Costs
- Domestic Shipping: We offer a variety of shipping options, including standard, expedited, and overnight services. Shipping costs are calculated at checkout based on weight, destination, and chosen delivery method.
- Free Shipping: Orders over $100 qualify for free standard shipping within the United States.
- International Shipping: Shipping rates for international orders are calculated at checkout. Customers are responsible for any customs fees, duties, or taxes that may apply.
Estimated Delivery Times
- Standard Shipping: 3-7 business days (domestic).
- Expedited Shipping: 1-3 business days (domestic).
- International Shipping: Delivery times vary by country and may take 7-21 business days depending on the destination.
Order Tracking
- Once your order has shipped, you’ll receive an email with tracking information. Use the tracking link provided to monitor your package’s progress.
Lost, Delayed, or Damaged Items
- If your package is lost, delayed, or arrives damaged, please contact our customer service team at info@alpacasofmontana.com within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.
Shipping Restrictions
- We currently ship to most countries worldwide. However, some items may have shipping restrictions based on regional regulations. If we are unable to ship to your location, you will be notified during checkout.
Returns and Exchanges
- For details on our returns and exchanges, please visit our Returns Policy. If you’re unsatisfied with your order, we’re here to help!
Contact Us
- For questions about shipping or specific order inquiries, please reach out to us at:
- Email: info@alpacasofmontana.com