Shipping Policy

At Alpacas of Montana, we are committed to ensuring that your order is delivered quickly, efficiently, and with care. Below, you’ll find everything you need to know about our shipping policies, including order processing, shipping times, and handling special situations.

Order Processing

  • Processing Time: Orders are typically processed within 1–2 business days, excluding weekends and holidays.

  • Expedited Orders: Expedited shipping orders placed before 12 PM Mountain Time are prioritized for same-day processing.

Shipping Methods & Costs

  • Domestic Shipping: We offer a variety of shipping options, including standard, expedited, and overnight services. Shipping costs are calculated at checkout based on weight, destination, and chosen delivery method.

  • Free Shipping: Orders of $125+ after discounts qualify for free standard shipping within the United States.

  • International Shipping: Shipping rates for international orders are calculated at checkout. Customers are responsible for any customs fees, duties, or taxes that may apply.

Estimated Delivery Times

  • Standard Shipping: 3–7 business days (domestic).

  • Expedited Shipping: 1–3 business days (domestic).

  • International Shipping: Delivery times vary by country and may take 7–21 business days depending on the destination.

Estimated delivery times do not include order processing and may vary during peak holiday periods.

2026 Holiday Shipping Deadlines

Get your alpaca gifts under the tree right on time! Our team works hard to process orders quickly, but shipping carriers get busy during the holidays. We recommend ordering early to avoid unexpected delays.

The following are carrier-recommended shipping deadlines for delivery before Christmas. Please allow an additional 1–2 business days for order processing.

FedEx

  • Ground Economy: December 15

  • Ground (5-Day Transit): December 17

  • Overnight: December 23

UPS

  • UPS shipping deadlines vary by service and destination. Please visit UPS Holiday Shipping for the latest 2026 schedule.

  • Ground & Ground Saver: Check estimated transit times for your location at ups.com/ctc.

USPS

  • Ground Advantage: December 17

  • Priority Mail: December 18

  • Priority Mail Express: December 19

  • Priority Mail (Alaska & Hawaii): December 18

  • Priority Mail Express (Alaska & Hawaii): December 19

These are carrier shipping deadlines, not guaranteed delivery dates or final order-by dates. Delivery times vary by destination, weather, carrier volume, and service availability. For international holiday shipping, please refer to the carrier's current recommendations.

Shipping Rates

Domestic Shipping (U.S.)

  • USPS Standard Shipping: $8.00

  • USPS Priority (2–3 Days): $14.95

  • UPS Ground (Up to 7 Days): $15.50

  • FedEx Ground (5–8 Business Days): $25.00

  • UPS 2nd Day: $41.50

Free standard shipping on orders $125+ after discounts.

International Shipping

  • Orders $0–$149.99: $35.00

  • Orders $150.00 and up: $50.00

Order Tracking

Once your order has shipped, you’ll receive an email with tracking information. Use the tracking link provided to monitor your package’s progress.

Lost, Delayed, or Damaged Items

If your package is lost, delayed, or arrives damaged, please contact our customer service team at shipping@alpacasofmontana.com within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.

Shipping Restrictions

We currently ship to most countries worldwide. However, some items may have shipping restrictions based on regional regulations. If we are unable to ship to your location, you will be notified during checkout.

Returns and Exchanges

For details on our returns and exchanges, please visit our Returns Policy.

If you’re unsatisfied with your order, we’re here to help!

Contact Us

For questions about shipping or specific order inquiries, please contact us at info@alpacasofmontana.com.