At Alpacas of Montana, we are committed to ensuring that your order is delivered quickly, efficiently, and with care. Below, you’ll find everything you need to know about our shipping policies, including order processing, shipping times, and handling special situations.

Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays.
  • Expedited Orders: Expedited shipping orders placed before 12 PM (MST) are prioritized for same-day processing.

Shipping Methods & Costs

  • Domestic Shipping: We offer a variety of shipping options, including standard, expedited, and overnight services. Shipping costs are calculated at checkout based on weight, destination, and chosen delivery method.
  • Free Shipping: Orders $125+ qualify for free standard shipping within the United States.
  • International Shipping: Shipping rates for international orders are calculated at checkout. Customers are responsible for any customs fees, duties, or taxes that may apply.

Estimated Delivery Times

  • Standard Shipping: 3-7 business days (domestic).
  • Expedited Shipping: 1-3 business days (domestic).
  • International Shipping: Delivery times vary by country and may take 7-21 business days depending on the destination.

Holiday Shipping Deadlines

Get your alpaca gifts under the tree right on time! Our team ships most orders within 24 hours, but carriers get busy fast — so order early to avoid delays.

FedEx

Ground Economy: Dec 13
Ground (5-Day): Dec 15
Overnight: Dec 21

UPS

3-Day Select®: Dec 19
2nd-Day Air®: Dec 20–21 (Saturday Delivery available)
Ground & Ground Saver: see ups.com/ctc for your location

USPS

Priority Mail: Dec 21
Priority Mail Express (AK & HI): Dec 20
Global Express Guaranteed (International): Dec 15

Shipping Rates

Domestic Shipping (U.S)

  • USPS Standard (Orders $0–$99.99) – $6.00
  • FREE First-Class USPS Shipping – (Orders $125 and up)
  • Economy (5-8 business days) – $20.00 (Orders $0–$99.99)
  • FedEx 2-Day (Orders $49.00 and up) – $41.50
  • FedEx 2-Day (Orders $0–$48.99) – $31.50
  • UPS 2-Day – $41.50
  • UPS Standard (Up to 7 days) – $15.50
  • USPS 2nd Day Express – $41.50
  • USPS Priority (2-3 day delivery) – $14.95

International Shipping

  • Orders $0–$149.99 – $35.00
  • Orders $150.00 and up – $50.00

Order Tracking

  • Once your order has shipped, you’ll receive an email with tracking information. Use the tracking link provided to monitor your package’s progress.

Lost, Delayed, or Damaged Items

  • If your package is lost, delayed, or arrives damaged, please contact our customer service team at info@alpacasofmontana.com within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.

Shipping Restrictions

  • We currently ship to most countries worldwide. However, some items may have shipping restrictions based on regional regulations. If we are unable to ship to your location, you will be notified during checkout.

Returns and Exchanges

Contact Us

  • For questions about shipping or specific order inquiries, please reach out to us at:
    • Email: info@alpacasofmontana.com