No sales tax as we're a family-owned Montana based company!
Bought this for my husband for Christmas. It’s gorgeous. So soft. He will love this in our cold Montana winters. I will definitely purchase from AOM again.
guess I was hoping it could cover my mouth in really cold weather, but circumference is too great for that - just falls off.
This is my first neck gaiter, and I was very impressed by how soft it is. I am super sensitive to wool blends found in most hats/scarves/gloves - and this gaiter kept me warm (and I never felt sweaty!) and I never felt itchy once. As with everything else from this company, the quality is superb and the product is well worth the price.
Love the color I picked and it is reversible, and comfortably soft against my skin. Just not sure of the size as it is slightly big so i still felt some of cold air in my neck - what I do is I fold or cinch it towards my neck to make it little more snug. Otherwise, it’s could almost be perfect for me.
When it got delivered to me, I was shocked I had to pay special customs fee separately before it arrived to my house? Never had to do that before and I have ordered many items from this company. I tried to reach out the owners and they said they will reimburse it but they never emailed me again even after I followed up.
Can you please send us a different photo for the customs costs? As stated previously, the other pictures were too pixelated / blurry. As soon as we can see the amount you needed to pay, we can refund you the difference. Customs fees change at random it seems, and by default our company should always pay for customs. The Long underwear will finally arrive here on Friday, and then they will be shipped to you. Again, if you end up paying for customs for some reason, please let me know.
For the hat, if it is not the correct size, you are welcome to send it back for an exchange or refund. We want you to be happy with the products and enjoy wearing them. This goes for the next gaiter as well. If it not long enough, we can exchange it for the lighter but longer neck gaiter.
To return or exchange an item, please ship non-worn, non-washed item(s) with your name, order number and a message requesting a refund, exchange or how you would like us to proceed. If you would like the Large size in this hat, please let me know.
Ship item(s) to:Alpacas of Montana Attn: Returns Dept.8255 Cottonwood RoadBozeman, MT 59718
We do our best to process all packages within 7 days of receiving the items.
I got the neck gator for my daughter in law’s birthday. She’s an avid skier and loved the close knit luxurious feel of alpaca. Great gift.